This article gathers information from the paper called "The Use of Social Media in the Supply Chain: Survey and Extensions" by Daniel E. O'Leary (2011) from University of Southern California - Marshall School of Business. This paper shows the application of social media in a supply chain context from a theoretical perspective as well as a practical perspective which also includes examples from companies in various segments of the supply chain. Then, I pick the most relevant examples and convert them into a clear and concise infographic. The purpose of this infographic is to illustrate 10 actions across 4 categories, namely,
- Supply chain event management
- Relationship management
- Supply chain collaboration
- Information technology
Therefore, supply chain management professionals should be able to implement these ideas immediately and gain the quick win business results.
Please note that the research paper also mentioned some other aspects of social media, but it is still difficult to apply some concepts in the real world business settings. Also, there might be some other ways to utilize social media in a supply chain context through the use of enterprise-level social media analytics. However, this option seems to be very costly so I hope this infographic serve the purpose very well in providing you with something actionable.
In case you find some other ways to utilize social media, please don't hesitate to drop me a line.
Reference
- O'leary, D. E. (2011). The use of social media in the supply chain: survey and extensions. Intelligent Systems in Accounting, Finance and Management, 18(2-3), 121-144.
Last review and update: April 15, 2019