Background of Supply Chain IntegrationSupply chain integration has been around as early as 1989. Graham C. Stevens who was a senior managing consultants at Peat Marwick McLintock in London published the article called "Integrating the Supply Chain" in International Journal of Physical Distribution & Logistics Management. According to him, companies that manage the supply chain as one entity would get ahead of ones who don't. He also suggested a 4-stage supply chain integration framework as below,
- Baseline: each department in the same company manages supply chain issues separately
- Functional Integration: each department in the same company works together to reduce costs
- Internal Integration: each department is now connected via the same IT infrastructure to increase the efficiency
- External Integration: each company in the same supply chain joins hand and work together
Internal Supply Chain IntegrationLambert et al 1998 extended the internal supply chain concept in the article "Supply Chain Management: Implementation Issues and Research Opportunities" by building a conceptual model of supply chain management which includes the functions inside a focal company, tier 1 and tier 2 supplier/customer and 9 types of strategic supply chain processes. They also explained about the concept of "Functional Silo" (the way each function works for their own objectives) and "Corporate Silo" (the way each company works for their own agenda).
Basnet and Wisner 2012 conduct a literature review in the article "Nurturing Internal Supply Chain Integration" and found that there is no consensus as to what "Internal Integration" really is. So they proposed the simple definition which is "working together for the benefit of the company".
External Supply Chain IntegrationIn order to understand more about the external supply chain integration, we will cover 3 works worth mentioning as below,
- Extended Enterprise: this term appeared in 1993 in the article called "Strategic Control in the Extended Enterprise" which was the results of 40 companies who implemented the information system. The result of this study was that, when companies embarked on the information system initiatives, organization boundaries become blurring, inter-firm relationship got stronger and this change helped to create the new marketing and distribution channel structure.
- Virtual Integration: in 1998, Harvard Business Review conducted the interview with Michael Dell and published the article called "The Power of Virtual Integration". Dell has become the first example of true "Extended Enterprise" because they used information system and closer relationship with trading partners to create the new distribution channel called "Direct Model".
- Super Efficient Company: Michael Hammer (2001) explained that, the true challenge was to streamline the process you share with other companies. In this article, he explained how real companies incorporated the reengineering concept to improve integration.
What is Supply Chain Integration?Based on many publication, simple definition can be drawn as below,
"Supply Chain Integration is how everyone in the company and its partners work in sync to achieve the same business objectives via integrated business process and information sharing"
Integrating the Supply ChainBased on the literature survey, we identify 7 elements that can help to improve both internal and external supply chain integration as below,
1. It's not just technology project
Supply chain integration is not just about linking different ERP system together. The concept is more profound and requires the right mindset.
2. Segment customers and anticipate changing needs
This is how Dell how has mastered the virtual integration by paying lots of attention to the final customer.
3. Relocate work
In the beginning, Dell knew very well that they couldn't compete with IBM or HP so they thought they should focus on the core competency and let the other companies did what they did best.
4. No activity should be done more than once
Michael Hammer suggested that, by eliminating duplicated activities between companies, they could get the business results quickly and could maintain momentum.
5. The entire process should be managed in one database
technically, it doesn't have to be in one database. But the point is to shares the same versions of all information to all trading partners so people can make an accurate decision quickly.
6. Trading partners should agree on the same metrics
Unrealistic expectation can happen in any form of relationship. Clearly defined performance measure is the good thing to prevent the inter-company conflicts.
7. Encourage face-to-face contact
This is the only collaboration lesson that can't be found in scholarly articles. Real business people like Dell realized that you can't underestimate the power of face-to-face meeting because it helps a lot with the idea generation.
ConclusionFor many people, seamless supply chain integration appears to be the utopia that doesn't exist. This article has shown the pathways towards the integration with lesson learned from case studies. Seamless supply chain requires IT infrastructure, strategic alignment, process improvement and relationship management. It's difficult but definitely attainable.
Posted by Ben Benjabutr, the editor of SupplyChainOpz.com