"Samsung" in Korean language means "3 stars" or "tri stars". At first, they had a strong root in trading business. Later, they took the diversification strategy and entered the electronic industry by producing the black-and-white TV set. Anyway, the rise of Samsung started when Lee Kun-Hee succeeded his father as the second chairman of the company. During 1990s, he noticed that many Japanese companies who were the leaders in the analog technology hesitated to adopt the digital technology. Then he gradually created transformations that later change the face of the entire industry.
How do they build the superb supply chain management capabilities? We investigate further and find 3 related articles as below,
- The Paradox of Samsung's Rise on Harvard Busienss Review
- Supply chain management six sigma: a management innovation methodology at the Samsung Group on Supply Chain Management: The International Journal
- An Analysis of Sources of Risk in the Consumer Electronics Industry on Journal of the Operational Research Society
Then we analyze these case studies and extract information related to supply chain management which is summarized as below,
1. Listen to Voice of Customer
At macro level, Samsung tries to understand the behavior of consumers in particular country by sending staffs to attend MBA programs at the local universities. These "Country Specialists" also establish the connection with many business leaders and potential business partners. At micro level, they gather the customer preferences and incorporate them into the product design through a method called "Quality Function Deployment".
2. Adopt Six Sigma Methodology
Based on "quality movement" in the electronics industry, Samsung believes they can improve the internal operations drastically using Six Sigma. Then they study various Six Sigma approaches from GE, Dupont and Honeywell. Later, they create the methodology based on GE approach called "DMAEV" (define, measure, analyze, enable and verify).
3. Utilize APS system
Since the electronics market changes quickly, they need to be able to create a flexible production plan. So they implement APS system which brings the remarkable success.
4. Setup Cross Functional Team
In order to bring the internal departments closer, they use the system called "Voice of Business". What they do is to gather the internal requirements and establish an action plan based on collective decision.
5. Streamline Performance Evaluation System
The classic problem of many organizations in Asia is the seniority based performance evaluation system. Samsung thinks they won't be able to attract the best and the brightest to help them grow if there is no performance based system in place. Then they gradually integrate the merit-based system and allow high performers to have the fast track career path.
6. Standardize Processes and Parts
To achieve the economy of scale, Samsung standardize processes and parts and the majority of components are produced in Korea. This also enables them to manage product quality more effectively due to the ease of control.
7. Establish Risk Management System
They realize that risks are the fact of life. So they implement a very comprehensive risk management system and their risk mitigation strategies are low inventory level, flexible capacity and redundant suppliers.
The secret sauce behind Samsung's supply chain success is definitely "Best Practice Analysis". They study how other world's leading companies manage the business and choose to adapt these best practices gradually.
Posted by Ben Benjabutr, the editor of SupplyChainOpz.com